A few years before Yuoseff decided to establish and manage iFrontier Solutions on his own, he had been a part of the Contact Centre and Business Process Outsourcing industry. From 2006 to 2009, he honed his skills in providing stellar customer experience through various companies and had been his best as a customer service champion. Throughout Yuoseff’s carrer in the BPO industry, he had also become a Training and Development expert. For two years since 2007, he had facilitated customer service and customer-focused communications workshops and process-specific training for contact centre associates.
Have a look at the gallery below to learn more about his experience in the industry.